Our Mailing Address is:
3317 S Higley Rd, Ste 114-311
Gilbert, AZ 85297
We can’t promise immediate responses, but we will respond as quick as possible. If you have support questions, please use the link below. Spam blockers and Internet providers can sometimes cause message failures, if you do not get a reply in a few business days, please call.
General Inquiries: firstname.lastname@example.org
Support: Visit support.21-electronics.com
PLEASE NOTE: If you read our support and warranty policy here (https://xpinpinball.com/support/) you can see that the Xpin warranty is only honored if purchased directly from us or from an authorized reseller. Our authorized resellers can be found here (https://xpinpinball.com/resellers/). Unfortunately, we have found lots of people reselling Xpin products who are not authorized and it’s creating some headaches for customers and for us. Authorized resellers have guidelines and quality control measures they must adhere to when they sign up. There are others out there trying to sell Xpin products and we cannot control what they are doing to the products. Some have been known to strip parts off of them, sell them as-is, then not do anything about it when the customer complains. We try to help the end customer whenever we can but is hard for us to warranty a product when it’s out of our chain of control. We just want people to be careful as to where they are buying our products so they don’t get into a situation where it’s not covered under our warranty. If you ever have a question about who is selling the product, check our reseller page. If they are not on there, it is likely not under warranty. We do have some cases of past resellers who are not currently resellers where that warranty would most likely be honored but it would be best to contact us first before making your purchase.
Thank you for your understanding